Exchange and Returns

At Outumn Interiors, we believe every design element should seamlessly complement your space. To ensure satisfaction, we offer a straightforward exchange and returns policy for eligible items. Our commitment is to make the process simple and hassle-free.

Products can be returned or exchanged within 7 days of delivery, provided they are unused and in their original condition. This policy ensures you have enough time to evaluate your purchase and its suitability for your home.

To initiate a return or exchange, contact our support team with your order details. Once approved, we will guide you through the process to ensure a smooth experience from start to finish.

Refunds are processed promptly upon receiving and inspecting the returned item. All refunds are issued to the original payment method, and processing times may vary depending on your payment provider.

Exchanges are subject to product availability. If the requested item is not in stock, our team will work with you to identify suitable alternatives or process a refund as needed.

Custom orders and personalized items are not eligible for return or exchange due to their bespoke nature. This policy ensures fairness while maintaining the integrity of our tailored services.

For items damaged during transit or incorrect orders, we will cover the cost of return shipping and provide a replacement or refund. Your satisfaction is our top priority in such cases.

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure your returned items reach us safely.

Returned items must be securely packaged to avoid damage during transit. We reserve the right to refuse returns that are not in their original condition or do not meet our policy criteria.

At Outumn Interiors, our goal is to provide a seamless and enjoyable shopping experience. Your feedback helps us improve, so don’t hesitate to share your thoughts on our products and services.