Terms and Conditions

By accessing and using The Cleaner website or booking our services, you agree to comply with these Terms and Conditions. These terms govern the relationship between The Cleaner and all customers who request or receive cleaning services through our website or communication channels.

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The Cleaner provides residential and commercial cleaning services based on the information supplied by the customer at the time of booking. Customers agree to provide accurate details regarding property size, condition, and required services to ensure proper scheduling and pricing.

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Service bookings are confirmed only after appointment approval through phone, email, or official communication. The Cleaner reserves the right to reschedule services due to weather conditions, staff availability, emergencies, or unforeseen circumstances while informing customers in advance whenever possible.

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Customers must provide safe access to the property at the scheduled service time. Delays caused by restricted entry, locked premises, or unavailable access may result in service cancellation or additional waiting charges.

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Payment terms are agreed upon before or at the time of service confirmation. Customers agree to complete payments according to the agreed pricing structure once services are delivered. Pricing may vary depending on property condition or additional cleaning requests not included in the original booking.

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The Cleaner aims to deliver high-quality services; however, results may vary depending on property condition, surface material, or pre-existing damage. The company is not responsible for normal wear, permanent stains, or damages caused by faulty installations or fragile items.

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Customers are responsible for securing valuable, fragile, or irreplaceable items before cleaning begins. While our team works carefully and professionally, The Cleaner cannot be held liable for items not safely stored prior to service.

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Cancellations or rescheduling requests should be made within a reasonable time before the scheduled appointment. Late cancellations may affect availability for future bookings or result in service fees depending on preparation and travel arrangements.

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The Cleaner reserves the right to refuse or discontinue services in situations involving unsafe working environments, hazardous conditions, inappropriate behavior, or circumstances that may risk staff safety.

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These Terms and Conditions may be updated at any time to reflect service improvements, operational changes, or legal requirements. Continued use of our website or services confirms acceptance of the latest version of these terms.